mikato Privacy Policy

This page describes what we collect when you use mikato and how we keep that data protected. Your privacy matters to us, and we are transparent about the information we gather during account registration, deposits, withdrawals, and gameplay. We do not sell your personal data to third parties, and we limit access to your information to staff and partners who need it to operate our platform.

When you register on mikato, open an account, fund your balance, or request a withdrawal, we collect personal and financial information. This data is stored securely on encrypted servers and processed only for purposes directly related to your account, payment processing, and compliance with legal obligations. This policy outlines our practices in detail.

Read the following sections to understand what we collect, how we use it, how long we keep it, and what rights you have over your data.

Data we collect on mikato

We collect personal data in several stages of your interaction with mikato. At registration, we gather your name, date of birth, email address, and phone number. These details form your account identity and are used for login, communication, and account recovery. During KYC (Know Your Customer) verification, we collect a copy of your government-issued photo ID—such as an Indonesian KTP, driving licence, or passport. We use this document to confirm your age and identity before allowing real-money gaming.

When you deposit or withdraw funds on mikato, we collect payment-related data: your bank account number, e-wallet identifier (for DANA, e-wallet, mobile banking, local payment, online payment), e-wallet details, or virtual-account information for mobile banking, local payment, online payment, e-wallet transfers. This data is necessary to process your transactions. We also log your IP address, device type, and browser information for security and fraud detection.

During gameplay and betting, we record your transaction history—deposits, withdrawals, game activity, and account balance changes. This information allows us to maintain accurate records and provide you with a complete account history. We do not collect information about your personal life beyond what is necessary for account operation and legal compliance.

How we use your data on mikato

We use the personal data we collect for specific purposes. Your name, date of birth, and ID document are used to verify your age and identity—a requirement across financial and gaming industries to prevent fraud and underage gaming. Your email and phone number enable us to contact you about account updates, payment confirmations, and support responses. Your payment information is used solely to process deposits and withdrawals.

We use transaction data to maintain your account, generate your transaction history, and settle games fairly. We monitor account activity for suspicious patterns—such as multiple failed login attempts or unusually rapid deposits and withdrawals—to detect fraud and protect your account. We do not use your data for marketing purposes or share it with third-party advertisers.

In some cases, we are required by law to share data with regulatory authorities, law-enforcement agencies, or financial-compliance bodies. We comply with legitimate legal requests and will inform you of disclosure when legally permitted to do so.

Third-party processors and data location

We work with payment processors to handle deposits and withdrawals on mikato. These processors—including mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, and online payment, e-wallet, mobile banking, local payment virtual-account partners—receive your payment details to complete transactions. Each processor has their own privacy policy and security practices. We ensure they meet industry standards before sharing your data.

Our servers may sit outside your jurisdiction. Your data may be processed or stored in countries other than Indonesia. By using mikato, you consent to this cross-border processing. We maintain encryption and security standards regardless of server location.

We do not share your personal information with game studios, marketing partners, or data brokers. The only external parties who access your data are payment processors necessary to complete transactions and, if required by law, regulatory authorities.

Data retention and deletion on mikato

We retain your account data for as long as your account is active and for a reasonable period afterward to comply with legal and financial-record requirements. Payment information is typically retained for at least one year to allow dispute resolution and transaction verification. Once this period expires, we delete or anonymize payment details, though your account history may be retained in archived form.

If you close your account, we retain the minimum data necessary to settle any outstanding transactions and comply with law. You may contact our support team to request deletion of non-essential personal data, though we may retain account records as required by regulation.

Your rights and cookies on mikato

You have the right to access, correct, or delete your personal data. Contact our support team to request a copy of your data or to update incorrect information. You may also request deletion of your account and associated personal data, subject to legal retention requirements.

Our platform uses cookies and similar technologies to remember your login status, language preference, and security settings. These cookies are essential to mikato's functionality. You may disable cookies in your browser settings, though this may limit platform features. We do not use tracking cookies for advertising or analytics beyond our own platform improvement.

If you have privacy concerns or complaints about how we handle your data, contact our support team. We take all privacy inquiries seriously and aim to resolve concerns fairly and transparently.

Privacy commitments and contact on mikato

We at mikato are committed to protecting your privacy and maintaining the confidentiality of your information. We use industry-standard encryption (SSL) to protect data in transit and stored in encrypted form on secure servers. We limit employee access to personal data to those who need it to serve your account. We conduct regular security audits to identify and address vulnerabilities.

This privacy policy may be updated to reflect changes in our practices or legal requirements. We will notify you of material changes via email or account notification. Your continued use of mikato after a policy change indicates your acceptance of the updated privacy terms.

For privacy questions, data access requests, deletion requests, or complaints, contact our support team via email or live chat. We respond to privacy inquiries within standard business timelines and work toward fair resolution of any concerns.